EXCHANGES
If your item isn’t quite right, we are happy to offer an exchange, subject to availability.
To request an exchange, please contact us at contact@luceame.com within 14 days of receiving your order.
Please note: Items received outside this timeframe will be returned to you.
To be eligible for an exchange, all items must be returned:
Unworn and unused
In their original condition and packaging
With all original tags still attached
Free from marks, make-up, fake tan, perfume or any other signs of wear
For hygiene reasons, certain items may not be eligible for return where a legal hygiene exemption applies.
Customers are responsible for the cost of returning an item for exchange unless the item received is faulty or incorrect. We strongly recommend using a tracked postal service, as we cannot be responsible for items lost in transit.
ONCE WE RECEIVE YOUR EXCHANGE
Once we have received and inspected your item, we will contact you to confirm whether your exchange has been approved.
If approved, please let us know which item or size you would like in exchange. All exchanges are subject to stock availability.
If your chosen replacement item is of a higher value than your original purchase, you will be required to pay the difference before your replacement is dispatched.
If the requested item or size is unavailable, we will contact you to discuss the available options.
SALE ITEMS
Sale items are not eligible for exchange, except where your statutory rights apply, including where an item is faulty or not as described.
FAULTY, DAMAGED OR INCORRECT ITEMS
If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible at contact@luceame.com.
Please include your order number and photographs of the issue where possible so that we can assist you as quickly as possible.
Thank you for shopping with Luceame ♡